Customer passwords normally cannot be migrated into Shopify because they are stored in encrypted form by the previous platform. Customer records can be imported, but customers generally need to activate their Shopify account or set a new password. The migration plan should include account-model decisions, clear customer communication, testing, and support for activation issues.
How Inficial approaches it
Plan customer account activation as part of launch
Do not promise customers that their old password will work unless the chosen account model and migration path have been verified. Segment the affected customers, prepare messages and support guidance, and test the activation journey before cutover.
Customer account preparation
- Confirm the Shopify customer account model
- Import and reconcile customer records and consent
- Prepare activation or password-reset communication
- Test account access and order-history expectations
- Brief customer support on common failure cases
