WooCommerce password hashes cannot be imported through Shopify’s standard customer CSV. Customer records can move, but sign-in must be configured separately. Shopify customer accounts can use passwordless email codes; a legacy password-based experience requires an appropriate activation or reset journey.
Match sign-in to customer history and existing services
Check whether the WooCommerce login also grants access to memberships, downloads, courses, or subscriptions. Moving a customer record does not reproduce those entitlements. Decide which services will use Shopify accounts and which will remain with another provider, then test the link between identity and access.
Prepare a returning-customer journey for the chosen account model and explain only the steps that apply. Validate order history, addresses, and email delivery with test records before communicating the change. Keep access to old operational records available to support during the transition so a missing order can be investigated without asking the customer to recreate their purchase history.
What to check before deciding
- Check membership and subscription access independently of login.
- Resolve duplicate customers before account communications.
- Test the enabled sign-in method and imported order visibility.
- Provide support with a safe process for identity and history enquiries.
